Return & Refund Policy
Last Updated: September 25, 2026
Thank you for supporting Nytris and my work. Every purchase directly supports my books, future stories, and the worlds still waiting to be written.
Due to the nature of books, print-on-demand items, signed or personalized copies, and limited-edition products, all sales are final. Returns, exchanges, and refunds are only accepted for items that arrive significantly damaged, defective, incorrectly fulfilled, or contain a substantial printing or manufacturing error.
Damaged or Defective Items
If your order arrives damaged or contains a printing or manufacturing defect, please contact info@nytrisauthor.com within 14 days of delivery.
Please include:
Your name and order number
A brief description of the issue
Clear photographs showing the damage or defect
Photographs of the packaging, if the item was damaged during shipping
Examples of issues that may qualify for a replacement or refund include:
Significant damage sustained during shipping
Missing, duplicated, incorrectly ordered, or blank pages
Upside-down or incorrectly bound pages
Major ink or printing defects that affect readability
A damaged or defective cover or binding
Receiving an item different from the one ordered
Minor cosmetic variations or imperfections that do not substantially affect the appearance, readability, or functionality of the product may not qualify for a refund or replacement. Slight variations in color, placement, trimming, or other characteristics may occur as part of the printing and manufacturing process.
Signed, Personalized & Limited-Edition Items
Signed, personalized, customized, and limited-edition products are not eligible for returns or exchanges due to buyer's remorse, accidental purchases, or changes of mind.
If a signed, personalized, or limited-edition item arrives damaged, defective, or incorrectly fulfilled, please contact me using the process above.
Please double-check any names or personalization requests before submitting your order. Nytris is not responsible for errors in information provided by the customer.
Refunds & Replacements
Once your request and supporting photographs have been reviewed, an appropriate resolution will be determined based on the circumstances.
Depending on the issue, this may include:
A replacement of the affected item
A refund to the original payment method
Another appropriate resolution agreed upon with the customer
Replacement or refund requests are reviewed on a case-by-case basis.
Shipping
Original shipping charges are non-refundable except when an order arrives damaged, defective, or was fulfilled incorrectly.
Nytris is not responsible for shipping delays or delivery issues caused by the shipping carrier. If tracking shows that a package has been lost or incorrectly delivered, please contact me so I can help determine the appropriate next steps.
Purchases From Other Retailers
This policy applies only to purchases made directly through nytrisauthor.com.
Books purchased through Amazon, Barnes & Noble, BookVault, or another third-party retailer are subject to that retailer's individual return and refund policies. Returns, refunds, and replacements for those purchases must be requested directly from the retailer where the order was placed.
Questions or Order Issues
If you have a question or experience a problem with your order, please contact:
info@nytrisauthor.com
Please include your name and order number whenever possible so I can locate your order and assist you as quickly as possible.
Thank you for supporting an independent author. 🖤